Search

HOW TO BE PROBLEM SOLVER HERO


“Every problem have solution you just to creative

Enough to find it”


Travis Kalanik


In today’s information world, where there are so many answers to so many questions available at the tips of their fingers, many young people may look up answers to problems instead of solving them themselves. Without a lot of experience puzzling through problems, it should be no surprise that employees are often puzzled when they encounter unanticipated problems.






Here’s the super tips to become super solution maker.


Figuring out your customers’ most common pain points might be the most important part of the process without this information, you can’t Effectively target prospects or present your solution. Self-work improvement analyse is the great way to understand which product and which idea worked on previous tasks.


Getting this 1st step, ask yourself the following questions:


  • What is the issues prospects calling about?

  • Is there any issue which need to let prospect aware about?

  • Finding what are the expectations from customers to improve?



Understanding The Problems


Once you’ve figured out the most pressing problems your products or services solve for buyers, develop a set of questions that’ll help you diagnose prospects expectations. Preparing right questions means you’ll spend the majority of the sales conversation focused on the buyer

and their company. Start with broad, open-ended questions that study into the relevant aspects of the prospect’s business. Then narrow down what exactly you’re looking for facts and figures that will help you build a case for your solution.



Creating Possible Solutions


Concrete problem, it is the time to brainstorm and analyse possible solutions. To help with this, ask yourself the following:


  • What have done from competitors to resolve similar problems?

  • Can other from sales, tech or marketing team member have any ideas to solve this issue?


While brainstorming process, generate a list of possible solutions.


Identifying possible solutions, evaluate each one. Ask yourself these following:


  • How much resources we have to attack the issue?

  • What is the cost for implementation of this solution?

  • How long it will take to implement the solution?

  • Finding if there are any solutions which are quicker and cheaper?

  • Is this solution going right by company’s policy and ethics?

  • What are the negative results of the solution implementation?

  • What is the impact of solution on customer, company and team?


Pitch The Solution to the Customer


Walk through the details of the solution and be open to their feedback. An open mind is must before facing any feedbacks. At the end, the customer comes first!


Implement the solution


Once you start implementing solution to the customer while your team is all on the same page. It is important to continually check in on the progress and to be ensure that you are meeting your deadlines. Be very sure about the budget. If you need to re-work then make sure that you appropriately managing the expectations of all parties involved.


Analyse the results


At the final time implementation process, you should analyse the results. Do this by collecting quantitative and qualitative data. Ask customer what they think about the solution and if it worked according to their expectations, improving product or service is must to do.

Analyse the metrics pre and post implementation to see if there has been a signicant improvement. If there is room for improvement, start from step one with an open mind and an eager attitude.


Having top notch customer centric customer support and solutions. Let’s get connected to Aiva Martech and have discussion on creating new solutions.




1 comment